Our obligation is to deliver you the best products as promised.We send all our products after a three step quality check process.We always make sure you get the best product delivered to you.
In case any Damage occurred during transit or Defective product.
For Clay, Cast iron,Wood,Copper,Brass products:-
We will replace it with a new product.You don’t have to return the product at all.
You have to send an image of the damaged product and purchase Invoice with in 2 days of delivery to Our mail or Whatsapp.
In case product Damaged with in 3 Months of purchase.
For Clay products:-
We will replace it with a new product.
Replacement will be send only if it is a heat crack.
(Our team will evaluate from the images whether it is heat crack or Damage due to mishandling)
Damage due to mishandling will not be replaced.
You have to send an image of the damaged product and purchase Invoice to Our mail or Whatsapp.
In case you wanted to return due to any other reason.
For Clay products:-
Return is not possible for clay products due to any other reasons.
Clay products are delicate and it take a lot of efforts to deliver it safe to customer safely. It might not be possible to to ship it back in the same way and deliver safe to us.
Please check the product details thoroughly and make sure it fits your purpose and place the order.
How will get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash on delivery transactions ,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
- In addition, we also provide the hassle-free option of refund through Craftsman India Online’s coupons, which can be used during future purchases.
For Cast iron,Wood,Copper,Brass products:-
Customer can return the product with in 6 days of delivery.
Refund will be applied once the product reach our warehouse.
Forward and return courier charges will be deducted and remaining amount will be send to customers Bank Account.
To be eligible for a return,your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We will contact you wit in 48 hours of requesting for a return and provide further details regarding how to process your return.
Use the messaging option given in website.